Services Case Study
Global Information Technology Service Company
InfoTech Service Relieves Some of the Accounts Payable
Pain
Why would a global information technology service provider, most likely capable of establishing a sophisticated and easy-to-use electronic accounts payable vendor website on its own, ever consider outsourcing to docHarbor? The answer lies in expertise.
By outsourcing the establishment and vendor service function, this international company was able to retain the efforts of its best and brightest for its own core business. Simultaneously, the company was able to conserve (and continues to conserve) precious financial and hard assets needed for investing in its mission and mission-oriented capital projects if it was to maintain a competitive edge in its own industry.
The objective was to have docHarbor affect a vendor self-servicing electronic accounts payable application. The execution resulted in a transparent electronic accounts payable vendor website where more than 1,500 vendors and their accounts payable departments could access AP reports and transaction histories to include purchase orders, invoices and checks anytime night or day.
By leveraging the power of the Internet and the existing infrastructure of the host company as well as that of its vendors, docHarbor helped the information technical service company improve its service to vendors (with an online, on-demand, constantly up-to-date self-service AP site). Internally, it was a service to its own accounts payable staff as they saw a significant reduction in the number of time-consuming and labor-intensive calls to the department.