Utilities Case Study
Documents Are Like Utilities
Documents, like utilities, are needed for survival. Both must be available day or night, on demand, with no interruption. They need to be unobtrusive on one hand, yet obvious when missing.
From the documentation of the cost and flow of energy, for example, to keeping track of customer activity, document management has a direct impact on a utility's bottom line. The information, which you capture, must be managed, preserved and delivered completely, accurately and securely to persons, authorized that information.
On the most visible side, customer service is the most direct beneficiary because the timely and accurate presentment of bills, accessing information to resolve a dispute, or answering a minor query have to do with not only customer satisfaction, but also labor costs incurred in servicing the customer.
Compound the challenge with deregulation, an era of mergers and acquisitions, whipsaw changes in utility cost structures, and the ability to stay abreast of every documented "event" becomes more and more critical to the bottom line.
The docHarbor outsourcing solution is designed to deliver fast access to priceless data, reduce customer support costs and improve the time it takes to get compensated for your public services. And it can be done using your existing automated office infrastructure, leveraging your own network or the power of the Internet itself.
Utility, broadly defined, is the measure of usefulness. Given the nature of your documents, wouldn't they best be viewed as your own private utility service? - Courtesy of docHarbor.