| Update from Anacomp CEO Howard Dratler
 To all Anacomp customers, prospects, partners and friends,
Welcome to the Fall edition of Anacomp Currents. I hope you have enjoyed your summer and have had the opportunity to visit our new website. We continue to add new content regularly, so I encourage you to visit if you haven’t lately.
I am pleased to report that we at Anacomp continue to make great strides. CaseLogistix, our flagship litigation support software, has garnered numerous accolades of late, including being named a “Trend-Setting Product of 2008” by KMWorld magazine, garnering 4.5 out 5 stars in a review by TechnoLawyer, and included in the 2008 Socha-Gelbmann Electronic Discovery Survey, a prestigious, annual ranking of the leading solutions in the litigation support market. We continue to land new, marquee CaseLogistix customers, such as Venable, Blank Rome, and Stradley, Ronon, Stevens & Young, to name a few. In addition, our latest version of CaseLogistix complements and extends our innovative docNative™ Paradigm approach to eDiscovery, which empowers users to work with documents in their native file formats to accelerate review, cut processing costs, and support compliance with new Federal Rules of Civil Procedure around electronically stored information.
InvoiceLogistix, our new on-demand invoice processing service, is also generating much enthusiasm from the marketplace. Many of our customers are showing great interest in the solution’s ability to streamline operations, expedite payments, and improve financial information quality – all with no upfront software or hardware costs.
Finally, we continue to gain new customers and extend relationships with our existing ones for our docHarbor Online, scanning and capture, and multi-vendor services (MVS) businesses, including Compellent, Hitachi Data Systems, The County of Ventura, and a long list of others.
We welcome your feedback, comments and suggestions to this newsletter. As always, I sincerely thank you for your ongoing support, and I look forward to continuing our relationship with you in the months and years ahead.
Very truly yours,
Howard Dratler
Chief Executive Officer
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 New Version of CaseLogistix Strengthens DocNative Paradigm Approach to eDiscovery
Anacomp recently announced the latest version of CaseLogistix, which enables legal teams to quickly organize, review, analyze and produce digital evidence. The new version adds robust functionality that bolsters CaseLogistix’s ability to streamline and accelerate litigation review processes. More importantly, the latest capabilities complement and extend the solution’s innovative docNative™ Paradigm approach to eDiscovery.
The traditional method for managing legal discovery review that has long been employed by law firms and corporate counsel departments involves the meticulous and laborious page-by-page Bates stamping of documents and subsequent conversion of them into electronic images such as TIFFs for computer-based processing. Electronic files may also be converted to TIFF images and numbered with metadata during processing. This method, however, merely mimics a paper-based document workflow and is slow, labor-intensive, expensive and introduces risks in dealing with attachments and the original metadata associated with them.
CaseLogistix’s docNative Paradigm approach not only addresses reviewing single and multi-page document images, but focuses on the actual document in its original, unaltered native format (e.g. email, Web/XML, MS Word, Excel, PowerPoint, and even voice and video) or “near-native” format (e.g. PDF and HTML). The method assigns a unique identifier to each document—as opposed to pages—regardless of length, and enables conceptual search tools to scan and “read” each one, determining its value and relevancy to the case. By managing documents in their native or near-native formats, the “TIFFing” conversion step can be skipped until the end of the discovery process, and only then as needed to format documents that are relevant and required for production.
By empowering users to work with over 150 file types without requiring the creation of TIFF images on the front end of the discovery process, users can greatly accelerate review, cut processing costs in half and reduce associated risks. In addition—and perhaps more importantly—this native file review method also supports compliance with new Federal Rules of Civil Procedure (FRCP) around electronically stored information (ESI).
While eDiscovery is quickly moving towards a native document-centric review approach, there remains a need in the current market to support a hybrid review of native files and legacy TIFF images incorporating Bates numbers. The new enhancements in the latest version, 5.2.1, of CaseLogistix not only reinforce its abilities around the docNative Paradigm but also extend the solution’s ability to work across all documents—including TIFFs and non-native, or “current” file types—to accelerate eDiscovery processing and review.
For more information about the docNative Paradigm click here.
For more information about WHAT'S NEW in the latest version of CaseLogistix click here!
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New Customer Win: Blank Rome Selects CaseLogistix for Enterprise-Wide Litigation Support
Anacomp announced a sweeping enterprise license sale of its CaseLogistix litigation support software to Blank Rome LLP, a leading international law firm. The firm selected to utilize the software, which enables legal teams to quickly collect, organize, review, and produce digital evidence, throughout its enterprise after successfully hosting a client case with CaseLogistix over the past several months. With nine offices worldwide, the firm will now leverage CaseLogistix’s superior usability, flexibility, scalability and full Unicode compatibility to expedite and accelerate litigation review processes.
“We chose CaseLogistix due to its robust architecture and its exceptional scalability that ensures the solution will meet our needs now and as our firm continues to grow. Our test case with the hosted version of CaseLogistix for an important client went very well, and we look forward to utilizing the software throughout our firm,” said Larry Liss, Blank Rome’s Chief Technology Officer. “With CaseLogistix, we look forward to accelerating our firm’s litigation review processes and providing our attorneys with an industry-leading litigation support solution, which in turn will help us continue providing superior service to our clients.”
As one of the American Lawyer’s top 100 law firms, Blank Rome has over
500 attorneys practicing in areas such as corporate and business law, intellectual property, complex litigation and governmental affairs. With significant offices in Philadelphia, New York, Washington and Hong Kong, Blank Rome serves the needs of corporate, institutional, nonprofit and individual clients throughout the world.
“We are extremely pleased Blank Rome has chosen to significantly expand its use of CaseLogistix throughout its enterprise and avail the solution to its entire staff worldwide. We’re pleased to be working with such a prestigious law firm, and we’re confident CaseLogistix will greatly augment the firm’s practice,” said Tom Ullman, Anacomp’s Senior Vice President of US Sales. “We are seeing an increasing number AmLaw 100 firms who have found that by leveraging CaseLogistix, they are able to streamline operations, reduce costs, and create a competitive advantage by better managing increasing litigation document volumes and complex litigation processes.”
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 Anacomp Named a Top Provider in Socha-Gelbmann Electronic Discovery Survey
Anacomp was named a top electronic discovery service provider in the 2008 Socha-Gelbmann Electronic Discovery Survey, a prestigious, annual ranking of the leading solutions providers in the litigation support market. The inclusion of Anacomp and its CaseLogistix litigation support software, which enables legal teams to quickly organize, review and produce digital evidence, indicates the success, satisfaction and reputation the company and solution have garnered with law firm and corporate client users. The rankings appear in the August issue of Law Technology News.
Initiated in 2003, the Socha-Gelbmann Electronic Discovery Survey examines the size, scope and growth of the electronic discovery market. For the report, the two analyst firms involved in its publishing, Socha Consulting and Gelbmann & Associates, gathered information through direct and confidential interviews from more than 150 vendors, law firms and corporations about the services and solutions they use and prefer; both overall and by stage of the discovery process using the Electronic Discovery Reference Model (EDRM) framework. The firms evaluated over 350 qualitative and quantitative factors and segmented information by seven top-level categories—experience, capacity, types of services, software usage, law firm rankings, corporate rankings, and revenue—to create three separate reports; one for law firms, one for corporations, and one for services and software providers.
“We feel that the providers included in this year’s survey represent the best of the best; an elite group singled out from a field of well over 600 organizations that offer some form of electronic discovery services or software. These providers truly stand out among their law firm and corporate customers for the scope, quality, and depth of their offerings,” said George J. Socha, Jr., Principal of Socha Consulting LLC. “Among the many criteria we considered, providers must have a broad offering, receive positive mention from respondents, and generate significant revenue from their electronic discovery solutions.”
“Our ranking in this prominent survey reflects CaseLogistix’s success at understanding and surpassing the needs of our clients, who require a more flexible and dynamic approach to electronic discovery,” said John Turner, Chief Technology Officer at Anacomp. “As we continue to expand the capabilities of our electronic discovery solutions, we will remain focused on delivering innovations that remove complexity, cost, and risk from discovery and review processes.”
More information about the 2008 report can be found here
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CaseLogistix Named a Trend-Setting Product of 2008 KMWorld
CaseLogistix has been named a “Trend-Setting Product of 2008” by KMWorld magazine. The publication’s list honors the best and most innovative products and services available in the knowledge management and enterprise content management (ECM) markets. CaseLogistix enables legal teams to quickly organize, review, analyze and produce digital evidence. Its inclusion in this prestigious annual ranking illustrates not only its proven abilities with users but also the ongoing convergence of the litigation support and content management realms.
Through conversations with editorial colleagues and a host of analysts and users, running the gamut from C-level executives to entry-level knowledge workers, KMWorld editors considered the products of more than 200 companies with a combined offering of more than 700 separate knowledge management solutions. After careful evaluation, KMWorld editors recognized CaseLogistix for its value, functionality and ability to streamline and accelerate litigation review processes.
“Our committee agreed that each product we selected should hold much promise for the marketplace. We chose this year’s winners based principally on customer value, and we also considered usability, flexibility, adoption rate and total cost of ownership,” said Hugh McKellar, KMWorld’s Editor-in-Chief. “Advances in electronic litigation support and e-discovery technologies are extending the boundaries of content management, and innovative companies like Anacomp are pioneering the creation of solutions that blend best-of-breed eDiscovery and hosted content management abilities.”
“We are honored to have CaseLogistix recognized as an innovative and trendsetting product. Our inclusion on this list exemplifies our position in the litigation support and content management realms as both a pioneer and a leader,” said Wayne Ford, Anacomp’s Senior Vice President of Marketing, Channels and Strategic Alliances. “The convergence of ECM and eDiscovery continues to bring about opportunities for Anacomp to leverage our legacy solutions and infrastructure in both these realms.”
As an example, Ford cited the availability of CaseLogistix on-demand via Anacomp's robust, hosted docHarbor information platform, offering users the proven benefits of CaseLogistix while concurrently reducing organization complexities, capital and infrastructure investments and the internal resources required to prepare, process and store data for litigation review.
KMWorld features its Trend-Setting Products of 2008 in its September issue. Products will represent categories including enterprise search, content management, document management, collaboration, business process management, records management and business intelligence. For more information, visit www.kmworld.com.
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Anacomp Extends Services with Compellent
Anacomp recently signed a new, multi-year global services extension agreement with Compellent, a leading provider of enterprise-class network storage solutions. Under the terms of the agreement, Anacomp will provide professional hardware maintenance services, including dispatching certified service technicians to customer sites, performing on-site service and maintenance, and logistics management. Anacomp provides field support services 24X7, 365 days a year to Compellent customers located throughout the U.S., Canada and Western Europe, and will do so eventually in the rest of the world.
Named “Best SAN” twice by InfoWorld, Compellent has partnered with Anacomp for the past several years to greatly expand its client base. “Anacomp is a great partner to our Copilot services and support team, and is a key reason why more than 95 percent of our customers renew their annual maintenance contracts with us,” said Marty L. Sanders, Vice President of Technology Services for Compellent. “With Compellent as the single contact point, Anacomp helps deliver superior service to our customers and helps ensure they have the highest levels of satisfaction with Compellent’s innovative storage solutions.”
“It has been a pleasure working with Compellent over the years and watching the company grow from a start-up into an industry leader. As they continue to expand, they need a service provider with Anacomp’s complete service offerings, geographic coverage and round-the-clock coverage,” said Art DiScipio, Senior Vice President and General Manager of Anacomp’s Multi-Vendor Services (MVS) Global Operations. “Compellent’s extension of Anacomp for this major contract is not only a testament to their satisfaction with our performance, but also that partnering with us for such services is a model that makes sense for storage solution and technology providers of all sizes.”
Anacomp’s multi-vendor services are a powerful resource for companies to keep their business-critical systems up and running. The company is managed and operated by professionals that possess a strong sense of commitment to quality service and responsiveness. As such, Anacomp understands the importance of its customers to utilize the right service provider; one that not only has the resources, expertise and infrastructure to meet their requirements but is also committed to tailoring those resources to fit customers’ specific needs.
By providing customers with a single-source solution through extensive core service offerings, Anacomp provides efficiency, cost savings, speed and flexibility—24 hours a day, seven days a week—equating to the highest levels of end user satisfaction. In addition to Compellent, Anacomp MVS customers include Hitachi Data Systems, Overland Storage, Storagetek, IBML, Ricoh America, Adaptec, Luminex, IBM, Xerox and hundreds of other OEMs and resellers.
For more information about Anacomp multi-vendor services can be found here.
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Anacomp Helps Customers "Go Green"
 For 40 years, Anacomp has partnered with its customers to help them unlock the full potential of their business processes at the lowest total cost of ownership. It turns out an added bonus of the ability to decrease costs, streamline operations and reduce reliance on cumbersome paper processes is the capacity for our customers to conserve energy and natural resources.
For example:
- By scanning and hosting documents on our online repository, docHarbor Online, our customers eliminate the need to pass paper back and forth to each other and make lots of copies in order to process and approve them. (PricewaterhouseCoopers claims the average office makes 19 copies of every document!)
- Some Anacomp customers use docHarbor Online to store their “green bar” print stream reports (e.g. bank statements) so they don’t need to print them for review. By leveraging our systems, they use less equipment themselves and use less energy.
- Customers of our litigation support solution, CaseLogistix, reduce the need to print, Bates stamp, copy, scan and process the large amount of documents typically required as part of the discovery process.
- Our automated invoice processing solution, InvoiceLogistix, also eliminates the need to print, route and sign paper and electronic invoices as part of the approval process.
Want to find out how Anacomp can help your company GO GREEN? To learn more, click here…
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County of Ventura Selects Anacomp for Document Conversion Services
Anacomp has been selected by the County of Ventura’s Property Assessor’s Office to provide electronic document scanning and conversion services. For the contract, Anacomp will scan more than four million pages of property records and associated documents into electronic files which will then be exported into the County’s document management system for easy access.
The County of Ventura’s Assessor’s Office abides by California tax laws that designate the inventory and assessment of property for tax purposes, and offers public records of all housing tracts throughout the county available for viewing. Its property files comprise the largest segment of internal paper files maintained by the office. “With the vast volume of tract and custom property records stored in paper files, we knew we needed a reliable and secure way to capture, store and provide them electronically,” said Huiling Tanouye, Deputy Assessor of the County of Ventura. “We look forward to Anacomp enabling such a beneficial solution that empowers us to turn our historical records into on-demand electronic content.”
“We’re pleased that the County of Ventura has turned to Anacomp; their selection is the latest among a large number of federal, state and local agencies who rely on Anacomp for the conversion and management of their crucial documents,” said Tom Ullman, Anacomp’s Senior Vice President of US Sales.
Anacomp’s document capture services include document preparation, scanning, indexing and conversion, intelligent document recognition (IDR), advanced data extraction, multiple retrieval options, data integration and delivery into enterprise systems (e.g. ERP, ECM, A/P, etc.) for day-forward processing or for archival purposes. Anacomp’s capture services allow customers to significantly accelerate their business processes, reduce operating costs, increase information quality, improve customer service and help enable regulatory compliance by decreasing reliance on cumbersome paper processes.
More information on Anacomp’s document capture services, click here.
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How to Request CaseLogistix Support
At Anacomp, we are dedicated to the success and satisfaction of our customers. As such, adhering to the following guidelines will make the customer support process more efficient and will ensure issues are resolved as quickly as possible.
CaseLogistix customers and partners who require support can call our call center at (800) 364-9853, or submit an email into clxhelp@anacomp.com.
Support requests can be opened on a 7/24/365 basis. Note that only service requests for “Severity 1 Critical” issues (as defined in the Support User’s Guide) will be serviced after normal business hours. All other service requests submitted after hours will be addressed on the next business day.
New Support Requests
- A customer calling in a new service request/issue should have the following information ready for the support specialist, or include this information in the email submission:
- Customer name
- Contact name
- Contact phone number
- Customer email address
- Software release level
- Severity of the issue
- Cannot do anything, service is down
- Service is impacted, but work is being done
- Request for enhancement or feature change
- New customer setup
- Not severe, just questions or a request
- Detailed description of the issue
- A reproducible test case or steps that can be followed to reproduce the issue
- For newly entered incidents, the support specialist will provide the customer with the customer support service request number to be used for all further communications. The service request number will be used to manage the incident to resolution and to provide status updates as to the progress being made.
- To aid in the resolution of the issue, the customer should be prepared to answer questions and supply details, screen shots, etc as requested by the support specialist.
Existing Support Updates
A customer calling in on an existing incident (seeking an update, providing additional information, or requesting escalation) should have the service request number ready to give the support specialist. If this is an email, the service request number should be included in the email subject.
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New Version of CaseLogistix Strengthens DocNative Paradigm Approach to eDiscovery
Blank Rome Selects CaseLogistix for Enterprise-Wide Litigation Support
Beyond the Bates Stamp: How Law Firms are Reinventing Discovery
Anacomp Named a Top Provider in Socha-Gelbmann Electronic Discovery Survey
Anacomp’s Micro-Imaging Resources (MIR) sales team was recently recognized for its outstanding performance. Eastman Kodak awarded Anacomp “Number One Reseller of Media Products” and “Document Imaging Million Dollar Club” for 2006 and 2007. Anacomp’s Jeanette Anderson, Melinda Sanchez (pictured) and Suzanne Hudson make up the MIR sales team responsible for the achievements. Anacomp offers an extensive assortment of micrographics and imaging equipment and supplies. 
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