Press Release
Doculabs Cites Anacomp's Enhances docHarbor® 7.4 Solution for Performance, Fast Time to Benefit, and Elimination of "Hidden Costs."
San Diego, CA January 27, 2005 - According to a recent report by Doculabs, an independent technology consulting firm, Anacomp's enhanced docHarbor 7.4 outsourced business document solution stands out from commercial software solutions due to its speed, reduced IT requirements and low-profile capital investments, including no need for up-front infrastructure or software investments.
In the Doculabs MarketFocus Report, based on an independent, functional assessment of Anacomp's docHarbor 7.4 solution, Doculabs states, "docHarbor hosts a set of capabilities that address the various stages of the document lifecycle. This includes functionality in areas including document input and indexing, search and retrieval, storage, and process support." Anacomp, Inc. is a leader in comprehensive information management outsourcing and multi-vendor maintenance.
In setting the stage for its assessment, Doculabs acknowledges that, "Most organizations' operations still rely heavily on business-critical documents, such as bills, statements, policies, reports and correspondence. Providing business users with fast online access to these documents in electronic form can improve customer service, and improve the efficiency of day-to-day business processes. Unfortunately, commercial software solutions can be expensive, time-consuming to implement and resource intensive to use and maintain."
Addressing these challenges, the primary elements of docHarbor include capturing, managing, storing and preserving, delivering and maintaining key documents as part of a high-security, rapidly implemented and extremely cost-effective information management solution. Using standard web browsers and familiar personal and corporate computing technologies, users have the benefit of around-the-clock, secure and authorized access to documents, reports and archived e-mail, all using the familiar, existing Internet-enabled infrastructure, regardless of physical geographical location. Thus, an organization's IT staff can be freed to concentrate on the core functions of the business.
Doculabs principal analyst Richard Medina states, "Anacomp's enhanced docHarbor 7.4 solution provides numerous benefits compared with commercial software solutions, including reduced IT resource requirements, fast time to benefit, and no need for up-front software investments."
The report highlights new features of docHarbor 7.4, such as the ability to add documents to the repository from the desktop in real time. This "Link Direct" feature makes it easy for users to drag-and-drop common office documents or PC files to the hosted repository, making the files accessible in the same environment as other documents that are captured in batch.
Another new feature in docHarbor 7.4 is the ability for users to modify the index values for a document. Authorized users can select a document from a hit list and change its index values; they can also specify a change to apply to a collection of documents and execute the change in bulk mode.
The report acknowledges, "One feature that differentiates docHarbor even from packaged software solutions is its retrieval technique, in which selected items within a search list are converted into a single PDF document stored in a virtual folder. This approach eases user navigation through search results by displaying the items within a single virtual document, and providing access to documents within a single user interface."
Thus, Doculabs concludes, "Anacomp can provide organizations with a solution that enhances operational efficiency, employee productivity, and customer satisfaction, without requiring organizations to undertake a substantial upfront and recurring investment in IT infrastructure."
According to Doculabs, docHarbor's strengths lie in its strong and secure data center infrastructure with best-in-class hosting environment, impressive uptime and performance metrics, and work queue functionality to facilitate business processes.
Doculabs identified eight business benefits of the Anacomp docHarbor solution:
- Improves employee productivityy
- Enhances operational efficiency
- Improves customer satisfaction
- Integrates with business applications
- Frees IT to focus on core competencies
- Leverages existing input and output mechanisms
- Eliminates concerns about software and hardware upgrades
- Lowers costs
About Anacomp
Anacomp provides Multi-Vendor Services and Information Management Solutions to thousands of businesses and organizations worldwide. Anacomp Multi-Vendor Services partners with Original Equipment Manufacturers to provide authorized vendor-neutral support of storage equipment, network devices, specialty systems and peripherals. Multi-Vendor Services includes Call Center Support, On-Site Maintenance, Depot Services, Logistics, Training, and Micro-Imaging Resources. Anacomp Information Management Solutions provides secure capture, management, storage/preservation and delivery of critical information. Information Management Solutions includes docHarbor® Web Presentment, docHarbor Desktop Content Management, Input, Micrographic and Conversion Services. Founded in 1968, Anacomp, Inc. is headquartered in San Diego, USA with international headquarters in Wokingham, UK. For more information, visit Anacomp's website at www.anacomp.com.
Media Contact:
Karen DelPrete
- Phone: (781) 205-7870
- E-mail: kadelprete@anacomp.com
Analyst Contact:
Deb Troyer
- Anacomp Investor Relations
- Phone: (858) 716-3605
- E-mail: dtroyer@anacomp.com
Anacomp and docHarbor are registered trademarks of Anacomp, Inc.