Press Release
Quantum Selects Anacomp for Backup, Recovery and Archive Product Maintenance
Anacomp to Service Quantum Customers Throughout the U.S.
SAN DIEGO, CA, MARCH 24, 2009 - Anacomp® Inc., a leading business process solutions company, today announced that it has signed a three year field service maintenance agreement with Quantum Corporation, a leading global specialist in backup, recovery and archive solutions. Under the terms of the agreement, Anacomp will provide on-site maintenance and support services for Quantum customers throughout the United States. Anacomp previously provided support for products of Quantum and ADIC, a manufacturer acquired by Quantum, across Europe for many years.
Per the agreement, Anacomp will supply a variety of services, including 24X7 call center, hardware replacement, installation and configuration for Quantum backup, recovery and archive solutions. Leveraging Anacomp’s abilities through this independent service provider model will allow Quantum to utilize Anacomp’s proven, world-class services expertise and concentrate on its core business competencies.
“We’re pleased to leverage Anacomp’s service delivery and call center management expertise in the backup and archiving arena,” said David J. Young, Quantum Corporation’s Global Manager of Third Party Maintainers. “We’ve been impressed with Anacomp’s legacy of quality service and dedication to customer satisfaction, which ensure our customers the highest levels of success with our solutions.”
“We look forward to serving Quantum on this contract. Their selection of Anacomp for this services agreement verifies our strong market presence, extensive expertise and skilled field personnel, and allows us leverage our services infrastructure in which we have made significant investment,” said Art DiScipio, Senior Vice President and General Manager of Anacomp’s Multi-Vendor Services (MVS) Global Operations. ”Quantum’s selection of Anacomp provides further verification that outsourcing product maintenance services to us is a model that makes sense for backup, recovery and archive solution providers of all sizes.”
Anacomp’s Multi-Vendor Services are a powerful resource to empower companies to keep their business-critical systems up and running. MVS is managed and operated by service professionals that possess a strong sense of commitment to quality, responsiveness and customer success. As such, Anacomp understands the importance of its customers to utilize the right service provider; one that not only has the resources, expertise and infrastructure to meet their requirements but is also committed to tailoring those resources to fit customers’ specific needs. By providing customers with a single-source solution through extensive core service offerings, Anacomp provides efficiency, cost savings, speed and flexibility ― 24 hours a day, seven days a week ― equating to the highest levels of end user satisfaction.
In addition to its renowned, independent Multi-Vendor Services, Anacomp leverages its world-class docHarbor® information infrastructure made up of multiple robust, reliable and secure data centers to provide document, data and business process management services and solutions. The company captures and hosts billions of documents while meeting the most stringent security and availability requirements for enterprise and government customers across the globe.
About Anacomp
With 40 years of experience and a passionate commitment
to client services, Anacomp partners with its customers to
help them realize the full potential of their business
processes at the lowest total cost of ownership. Possessing
one of the world's largest document repositories as well as
a large, independent field services organization, Anacomps
offerings serve hundreds of original equipment manufacturing
(OEM) partners and thousands of end users in insurance,
financial services, government, legal, and other markets.
Anacomp is headquartered in San Diego, with international
headquarters in Wokingham, UK. For more information, visit
www.anacomp.com or call
(800) 364-9870.
For More Information:
Rob Jensen
Senior Director of Marketing
Anacomp, Inc.
(858) 716-3549
rob.jensen@anacomp.com
