Benefits
The success of Anacomp's Multi-Vendor Services & Support business is based on our technical expertise and proven ability to provide fast, expert, on-site service and support around-the-clock. Current Anacomp partners enjoy the following benefits.
Single Point of Contact for all global services, with 80 service areas in more than 50 countries. Anacomp employs over 500 service technicians with an average of 12 years experience.
A full-time staff of qualified instructors provides training to our field personnel on all aspects of service. They utilize training rooms fully equipped with OEM hardware and a SAN/NAS/LAN lab to provide hands-on training, as well as develop and produce their own digital training aids on CD. This thorough training helps Anacomp ensure that our service technicians are up-to-date on the latest developments in the ever-changing world of technology.
Uniform Pricing for each continent. All contracts are priced competitively in U.S. dollars according to coverage and response times.
Product Managers assigned to each OEM account. In order to maintain personalized relationships with our customers, our product managers are assigned as primary contacts to all customers. The managers are highly trained in all aspects of mass storage and total solution support.
Vendor Neutral. Anacomp's Technical Services group supports over 80 OEMs and distributors. We represent our customers as if we were part of their organization.
7x24 Coverage throughout North America and Europe. To meet today's customer support demands, Anacomp offers 7x24 coverage, as well as personalized call dispatch and help desk facilities. Calls are tracked worldwide, with instantaneous access to a live database that monitors our call activities.
Anacomp's service delivery programs include the standard 5x9x4, 7x24x4 and 5x9x24 (next business day) coverage. We also work with our customers on specialized support hours according to individual requirements. In addition, we offer 7x24 parts availability through our worldwide parts depots and multi-million-dollar parts inventory that includes OEM parts. Service calls are handled by Anacomp's global 7x24 dispatch systems, and all customers are assigned primary service representatives who provide acknowledgement of on-site support requests within 35 minutes.
Anacomp currently repairs & maintains:
- Storage solutions (DAS/SAN/NAS/MAS)
- High-end laser printers,
scanners,
image products & plotters - RAID systems/JBODs
- Tape/Optical/CD/DVD libraries and drives
- Switches and routers
- Servers
- Computer Output to Microfilm (COM) System