On-Site Maintenance
Anacomp has provided on-site services to our customers for more than 35 years and currently operates from over two hundred service points worldwide. All of our field activities are coordinated from our state-of the-art Call Center which has the ability to log and dispatch calls 24 hours a day, seven days a week. Support calls are managed by our skilled staff and can be tracked by our clients via an on- line tracking system, using their own unique user ID and password. With our world class capabilities and unparalleled experience, our clients consistently experience an overall reduction in support costs along with improved productivity, all while maintaining or exceeding levels of customer satisfaction.
Our field engineers are equipped to deal with any problem on- site. They utilize the latest technology and also carry a full range of spare parts ensuring a high rate of first time fix.
Anacomp focuses on operating in partnership with clients, frequently augmenting both the product offering and existing support infrastructures where our niche expertise can be of advantage to partners and their end- user customers. Our overall strategy is to excel on behalf of our clients, and as a combined force, we will provide new product and support services at both a local and global level.